FAQs

Custom and personalised orders

I love having the opportunity to create personalised orders for you - to make the process as smooth and as quick as possible, please do ensure all the information provided is correct and double check for any spelling errors.

I will print the details exactly how they have been provided and, unfortunately, I can not offer refunds or returns on custom or personalised products.

On any listing where personalisation is available, there will be a box where you can enter all the information required. The fonts and colours will be printed exactly as they appear on the example shown.

If you have any further questions on this, please do feel free to contact me!

Gift wrapping and packaging

I try to reduce unnecessary waste as much as possible when working on items for my shop and this includes the packaging.

I have recently decided to sell my greeting cards "naked", which means they will not be delivered in a cellophane pocket - this is to reduce the use of plastic.

Instead, and to protect your items, they will wrapped in tissue paper and, in most cases, delivered in a cardboard envelope, which are both fully recyclable.

This is an area I am continuously working on and there are still areas that will need improvement. I am always thinking about how to create a more sustainable and eco-friendly business and the packaging has been a focus of each collection.

Shipping and dispatch

As the majority of my products require 1-3 working days to prepare for dispatch, I usually post orders out on Monday and Thursday. If your order is urgent, you can contact me and I will do my best to accommodate you.

UK orders are sent standard 1st class unless otherwise specified. 1st class aims to be delivered within 1 working day from dispatch of my studio. Other options are included on some listings if you require delivery sooner or guaranteed by a date.

International orders are sent International Standard but please do check individual listings for further information. Any additional courier/overseas tax charges are the responsibility of the buyer.

These are times advised by Royal Mail and I am not responsible for delays after dispatch.

Cancellations

After ordering, you are more than welcome to cancel or amend your order within 24 hours, providing the item has not already been started or dispatched.

Return postage is the responsibility of the buyer.

Any order that has been placed during a promotional period, will be processed at that value and any free gift received will also need to be returned.

Please do contact me if there is anything you need to discuss about an order placed, I will do my best to accommodate your situation.

If there is something you are not happy with once you have received your order, then I will always try to resolve the issue with you first-hand!